Queue Time

Each web crawl you create is added to our system queue, which holds every web crawl, submitted by every user.  While it's in queue, its status will say "IN QUEUE".  Once our system can run your crawl, it will be taken off the queue and be put into "STARTED" status.  At this point, our system will start to process your web crawl and run it.

Queue time will vary, but we try to keep it less than 1 hour for most accounts (this is possible thanks to the auto-scaling nature of our system).  That said, we do give higher priority to accounts with higher subscription levels.  The queue priority is as follows, with 1 being highest priority:

  1. Dedicated
  2. Premium
  3. Plus
  4. Intro
  5. Basic

Dedicated accounts have zero queue time.